Result Area 4: Strengthen Crisis Response
Result Area 4 is focused on ensuring that all Orange County residents can access crisis support through a network of facilities, mobile teams and digital tools. The Orange County Health Care Agency (OCHCA) and College Hospital Costa Mesa are serving as the backbone organizations for this result area.
Result Area Action Plan
Result Area 4 identified three overarching strategies and associated interventions/activities: creating a single, integrated mental health crisis resource system, supporting expansion of crisis stabilization units, and developing a family support toolkit. Activities are currently focused on addressing crisis response with a unified single-entry point navigation system for the community.
Long Term Outcome
All Orange County residents can access crisis support through a network of facilities, mobile teams, and digital tools.
Strategies and Activities
Create a Single, Integrated Mental Health Crisis Resource System
- Create a curated list of public/private crisis support resources in OC
- Support/participate in community feedback process to inform broader crisis system navigation efforts (e.g., County Digital Resource Directory)
- Develop strategy to educate and coordinate among law enforcement, hospitals, health plans, schools, etc.
Short Term Outcomes
- Identified list of evidence-based screening tools
- Trained different providers, sectors, and agencies
- Provided input into community driven efforts to streamline access
Support Expansion of Crisis Stabilization Units
- Develop standard CSU referral protocols
- Develop standard CSU discharge protocols
- Create evidence-based, best practice Trauma Informed (TI) Toolkit for use in EDs and CSUs
- Develop and implement trainings for providers using TI Toolkit
Short Term Outcomes
- Codified and standardized CSU referral and discharge protocols
- Established recommendations for CSU service capacity
- Increased trauma informed care competency among providers by 2021
Develop Family Support Tool Kit
- Collect and develop guidebook materials related to understanding and navigating the MH system and developing System Navigation Tool
- Develop consumer/patient history form(s)
- Conduct focus groups with consumers & family members on Toolkit relevance and usability
- Develop training for peer navigators in using the Toolkit
Short Term Outcomes
- Developed resources toolkit accessible by consumers, families and peer navigators
- Enhanced knowledge of community resources and how to access them
Key Partners / Organizations
OCHCA, College Hospital Costa Mesa, Anaheim Union School District, Ambulance Providers, OC Sheriff, Cal Optima, State Council on Developmental Disabilities, Police Departments, NAMI, Didi Hirsch Mental Health Services, Kaiser Permanente, 211 OC, OC Department of Education, Beacon Health Options, HASC, CBOs, and FQHCs.
