If you are in an emergency or need immediate assistance, please dial 911.

Mobile Response Team

What is the Be Well OC Mobile Response Team?

The Be Well OC Mobile Response Team is composed of two crisis counselors who provide in-community assessment and stabilization of individuals experiencing mental health or substance use challenges. The team also provides information and referrals, transportation to services, and additional follow-up support and case management.

The program will improve outcomes for those in need, support law enforcement and EMS so they can focus on calls where they are needed most urgently, and lower overall costs for the community.

The Be Well OC Mobile Response Team will be prepared to help with a variety of non-emergency situations:

Who does the Be Well OC Mobile Response Team serve?

EVERYONE! 

The Be Well OC Mobile Response Team model is designed to support residents, first responders, healthcare workers, social service professionals and the entire community with a clinically-effective and cost-effective response to mental illness, substance use and homelessness. 

How It Works

Step 1

In cities with active programs, calls are received through the appropriate non-emergency line or 911. Dispatchers triage the situation and, when appropriate, deploy the Be Well OC Mobile Response Team to assist.

Step 2

A team of two crisis counselors skilled in de-escalation, crisis intervention, counseling, and mediation effectively address both the emotional and social well-being of the client. Many times the situation is resolved in the community and local resources and referrals are provided. 

Step 3

Be Well OC Mobile Response Team can also assist a client with non-medical transportation to appropriate support services. The team will also provide follow-up to ensure ongoing support and client/family success.

Active Orange County Programs

City of Huntington Beach

City of Huntington Beach

Learn More

Active Orange County Programs

City of Huntington Beach

City of Huntington Beach

Learn More

City of Garden Grove

City of Garden Grove

Learn More

The Need for Mobile Response

1 in 5

adults experience a mental health issue in any given year.

1 in 25

Americans live with serious mental illness, such as schizophrenia, bipolar disorder or major depression. 

41,000+

American lives lost to suicide each year, making it the 10th leading cause of death in the United States. 

60%

of adults with a mental illness didn’t receive mental health services in the previous year.

1 in 6

U.S. youth aged 6-17 experience a mental health disorder each year. (source)

18%

of U.S. adults with mental illness also experienced a substance use disorder in 2019. (source)

For More Information

For general information about the Be Well OC Mobile Response Program, call: 949-749-2501.

  • Monday-Friday, 9am – 5pm PT
  • Calls received after hours will be returned the next day

If you are in an emergency or need immediate assistance, please dial 911.