Nicole Ramirez, MBA MA

Nicole Ramirez, MBA MA is a Director of Quality Improvement and Network Development with over two decades of successful experience in program planning and implementation. Ms. Ramirez specializes in standing up new programs in the Behavioral Healthcare sector and has a wealth of program management experience on the public and managed care front, most recently serving in the non-profit capacity. Ms. Ramirez began her healthcare career in the children’s behavioral health clinic and administration offices for the Orange County Health Care Agency. Advancing through the agency, she served in lead roles within quality improvement and training fields, planning and implementation of the Orange County MHSA programs beginning with CSS through implementation of the Innovation department.

After completing her Master’s in Clinical Psychology and providing clinical intern services in the Children’s, TAY, and Crisis fields, she stepped into the managed care world where she held a successful Behavioral Health Management position for OC’s COHS plan. During her tenure, Ms. Ramirez completed her Master’s in Healthcare Management while leading the implementation and oversight of the behavioral health portion of Orange County’s Cal Medi-Connect program. During her career in Managed Care, she provided program management and oversight of the CMC plan, provided onboarding training to new hires to the company, responded to policy changes and requests, assisted with Board requests, held a lead role in the planning and implementation of transition from a delegated behavioral health model, served lead in Behavioral Health NCQA response and Audits, maintaining 4 stars on the BH side for the COHS plan and lead quality improvement groups. Most recently, as a Director of QI and Network Development, Nicole manages the Behavioral Health System Transformation project for Mind OC.